Shipping policy

Shipping Policy

Last Updated: September 5, 2026

At Home Vilo, we work hard to process and deliver your orders safely and as quickly as possible. Please review the information below before placing your order.

1. Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you will receive a shipping confirmation and tracking information when available.

2. Delivery Times

Estimated delivery times may vary depending on your location, shipping method, product availability, and courier service.

Pakistan

Estimated delivery: 5-10 business days

International Orders

Estimated delivery: 10-15 business days

Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to weather, holidays, courier issues, customs, or other circumstances beyond our control.

3. Shipping Charges

Shipping costs are calculated and displayed at checkout based on your delivery address, order size, weight, and available shipping method.

From time to time, Home Vilo may offer free shipping promotions or discounted shipping.

4. Tracking Your Order

When tracking is available, you will receive your tracking information after your order has been dispatched.

You can use the tracking number provided to check the progress of your shipment through the applicable courier.

Please allow 24–48 hours after receiving your tracking number for tracking information to appear.

5. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address.

If an order is returned to us because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping charges may apply if the order needs to be reshipped.

6. Delayed or Lost Packages

If your order is significantly delayed or appears to be lost in transit, please contact our customer support team.

We will work with the shipping carrier to investigate the shipment and determine the appropriate solution.

Once an order has been handed over to the courier, delivery times may be affected by circumstances outside Home Vilo's control.

7. Damaged Packages

Please inspect your package when it arrives.

If your package or product appears damaged, please contact us as soon as possible and provide:

Your order number
Photos of the package
Photos/videos of the damaged product
A description of the damage

We will review the situation and help arrange an appropriate solution.

8. International Shipping & Customs

International customers are responsible for any applicable customs duties, import taxes, clearance fees, or other charges imposed by their destination country unless otherwise stated at checkout.

Customs processing may also cause additional delivery delays.

Home Vilo cannot guarantee the amount of customs or import charges that may be applied.

9. Multiple Items in One Order

If your order contains multiple products, we may ship the items together or separately depending on product availability, warehouse location, and shipping requirements.

You may receive separate tracking numbers for different shipments.

10. Delivery Attempts

If the courier is unable to deliver your order because no one is available, the address is incorrect, or the customer cannot be contacted, the courier may make additional delivery attempts or return the package to us.

Additional shipping charges may apply for reshipping returned orders.