Return & Refund Policy

Last Updated: September 5, 2026

At Home Vilo, customer satisfaction is our priority. We want you to shop with confidence, which is why we offer a 30-Day Money-Back Guarantee on eligible products.

1. 30-Day Money-Back Guarantee

You have 30 days from the date you receive your order to request a return.

If you are not satisfied with your purchase, you may return the eligible product within 30 days for a refund, subject to the conditions below.

To be eligible for a return:

• The product must be unused and in its original condition.
• The product must be returned with its original packaging, accessories, manuals, and included items.
• The product must not show signs of misuse, damage, or abnormal wear.
• Proof of purchase or your order number must be provided.

2. Damaged or Defective Products

If your product arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

Please provide:

• Your order number
• A description of the problem
• Clear photos or videos showing the issue
• Photos of the product packaging if the package arrived damaged

After reviewing your claim, we may offer a replacement, repair, or full refund depending on the circumstances.

3. Products That Cannot Be Returned

Returns may not be accepted for:

• Products damaged through misuse, accidents, or improper installation
• Products that have been modified or repaired without authorization
• Products missing original accessories or parts
• Products showing excessive use or damage caused by the customer
• Items specifically identified as non-returnable on the product page

4. How to Request a Return

To request a return, contact our customer support team with:

Order Number:
Customer Name:
Product Name:
Reason for Return:
Photos/Videos (if applicable):

Our support team will provide you with the return instructions if your request is approved.

Please do not send a product back before receiving return instructions from us.

5. Return Shipping

If the return is due to a defective, damaged, incorrect, or faulty product, Home Vilo may cover the return shipping costs, subject to our review and approval.

For returns due to a change of mind or personal preference, the customer may be responsible for return shipping costs.

6. Refunds

Once we receive and inspect your returned product, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow reasonable processing time for your payment provider or bank to reflect the refund in your account.

Shipping charges, where applicable, may be non-refundable unless the return is due to an error on our part or a defective/damaged product.

7. Exchanges

If you receive a defective, damaged, or incorrect product, we may offer an exchange where the replacement product is available.

If the replacement is unavailable, we may provide a refund instead.

8. Warranty

Some home appliances may be covered by a separate manufacturer's warranty or Home Vilo warranty.

Warranty terms, duration, and coverage may vary by product. Please refer to the individual product listing or warranty documentation for applicable details.

Our 30-Day Money-Back Guarantee does not replace or reduce any mandatory consumer rights or applicable manufacturer's warranty rights.

9. Late or Missing Refunds

If you have been notified that your refund has been issued but have not received it, please:

1. Check your bank or payment account.
2. Contact your payment provider or bank.
3. Contact Home Vilo if the refund still does not appear after the applicable processing period.

10. Changes to This Policy

Home Vilo reserves the right to update or modify this Return & Refund Policy when necessary. Any changes will be posted on this page with the updated date.

11. Contact Us

If you have any questions about returns or refunds, please contact Home Vilo customer support through the contact information provided on our website.

Home Vilo
Smart Appliances • Better Living